Support
Getting help with My Block Hand
My Block Hand is built and supported by a small farmer, not a support team — so if something's not working right, we want to hear about it directly.
Contact us
Tell us what happened, what you expected instead, and which screen you were on — that's usually enough to track down most issues.
How do I reset my password?
From the login screen, choose "Forgot password?" and follow the emailed link. If you're already logged in and want to change your password, go to Account Data in Settings.
How do I back up or export my farm records?
Open Account Data from the settings menu. You can download a full backup of your farm records, or export specific data, at any time.
How do I delete my account?
Account Data in Settings has a "Delete my account" option. This permanently removes your login and your active farm data, after a server-side safety backup is created.
Something looks wrong or the app crashed
Please use the Contact form or the in-app Feedback option and describe what you were doing at the time. Include your farm name if you can — it helps us find your account faster.
Feature requests
We're actively building My Block Hand based on requests from real small-farm use. Use the in-app Feedback option to suggest something — we read every one.
Stay in the loop
The My Block Hand Bulletin is a free weekly newsletter with practical farming tips, seasonal NZ reminders, and what we're building next.